Shipping policy
Shipping Policy
Last updated: 30/8/2026
Thank you for shopping with Fyneix! Please review our shipping policy below. If you have any questions, feel free to contact us at fyneixbuy@gmail.com.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay.
Shipping Times
Since our products are shipped from international fulfillment partners, please allow for the following estimated delivery times:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Canada | 10–20 business days |
| United Kingdom | 7–15 business days |
| Australia | 10–20 business days |
| Europe | 10–20 business days |
| Rest of World | 10–20 business days |
Please note: delivery times are estimates and start from the date of shipping, not the date of order. Delays can occasionally occur due to customs processing, weather, or carrier issues beyond our control.
Shipping Costs
Shipping charges are calculated at checkout based on your order total and destination.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for the tracking information to update after you receive this email.
You can track your order at any time by [visiting our order tracking page / clicking the tracking link in your shipping confirmation email].
Customs, Duties, and Taxes
[Store Name] is not responsible for any customs fees, import duties, or taxes that may be imposed by your country. These charges are the responsibility of the customer and vary by destination. Please check with your local customs office for more information before placing your order.
Multiple Items in One Order
If your order contains multiple items, they may be shipped separately from different warehouses and may arrive in separate packages at different times. This does not mean anything is missing — you will receive tracking information for each package.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. Fyneix is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at fyneixbuy@gmail.com and we will do our best to update it before the order ships.
Lost or Missing Packages
If your tracking shows your package as delivered but you have not received it, please:
- Check with neighbors or your building's front desk/mailroom
- Contact your local delivery carrier with your tracking number
- Contact us at fyneixbuy@gmail.com if the issue is not resolved within [2] days
If a package is confirmed lost in transit, we will offer a replacement or refund at our discretion.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within [3] days of delivery at [fyneixbuy@gmail.com] with your order number and photos of the damaged item. We will arrange a replacement or refund.
Order Cancellations
Orders can be cancelled or modified within [2 hours] of being placed. Once an order has entered processing or shipped, we are unable to cancel or change it.
Contact Us
If you have any questions about your order or this shipping policy, please reach out to us at:
Email: fyneixbuy@gmail.com Response time: Within 48Hours
This policy is provided as a general template and should be reviewed to ensure it accurately reflects your actual fulfillment partners, processing times, and business practices. Consider having it reviewed for compliance with your local consumer protection laws.